koffee & Learn: Customer-Centric Mantras to Make you Customer a SuperHero
Join us bi-monthly to experience tasters to innovative technologies and solutions to your business issues and priorities.
What : Business Builders DEMO: Using Legoserious Play to manage your customer experience.
When: 16th March 2018
Where : CLIA Heritage Lounge.
Time: 1.30 pm – 3.30 pm
This playshop is a Hands-On, Minds-On Learning approach wherein play unlocks rich insights, enabling constructive dialogue which leads to humanized thinking and encourages taking risks while creating resilience through trials and errors on the path to success.
As a participant of the Playshop, you would learn to “Think with your hands” & “Learn by doing” with Lego Bricks which will help you unravel the mantras of Customer Centricity which are important to make your customer a SuperHero.
A) Empathise with your customers &
B) Design the SuperHero’s Journey for your customers