LAXMAN MURUGAPPAN

Subject Matter Expertise:

  • Lego Serious Play & Lego Facilitation,
  • Customer Experience Management,
  • Innovation,
  • Business Process Management,
  • Service Innovation & Service Blueprint,
  • Enterprise Architecture / TOGAF.
  • Laxman is passionate about helping organizations achieve Successful Customer/Business Outcomes & Empowerment for business growth & business benefit through customer experience management, design thinking, innovation & business process management. .
  • Since 2013, Laxman has conducted around 100+ workshops & trainings on these areas across.
  • Some of the recent clients where Laxman has conducted workshop are Reliance, Sungard, Infosys, Mahindra Satyam, Capgemini, DB Schenker, TNT Express, UASC, Robert Bosch, MNRB, AgilePoint, Ajman Services (Emirate of Ajman), Nokia, Veolia Services, Compassion.com, Morpho, HP, Cognizant, CGI, NTTDataInsurance, Delloite, Invesco Hyderabad Pvt. Ltd, Covidien Engineering Services Pvt. Ltd, Symantec, Baclays.
  • He has a prior experience of over 12+ years in Technology Consulting, Process Optimization, Continuous Improvement, Systems Design & Development, IT Management, Team Leadership, Client Engagement, Crisis Management, Change Management in various industries as Consumer Goods, Manufacturing, Telecom, Banking.